What is a shuttle service and when can I expect it?
Throughout the years, it seems almost everyone who I explain this process to, is stumped. No one else has explained this procedure to them, so they’re left wondering why we have this cost written in as a possibility, and no one else has even mentioned it.
Most all moves traveling across state lines will be taken on a 48’-53’ trailer. If The semi cannot access the destination, the shipment will need to be loaded onto a smaller truck and delivered on that. There is extra time, fuel, and labor involved so it will be at an additional cost. This is a shuttle service. This is standard policy with any interstate moving company. And believe me when I say, your driver never wants to have to do this. This makes for a much longer day and can cause delays for other shipments. This is a last resort.
There are several things to consider when trying to determine if you will require a shuttle service. Shuttles can be required if there are narrow streets, unpaved roads, low lying bridges, and overgrown foliage. Some cities also have ordinances in place that will not allow trailers in certain neighborhoods. On that note, some homeowners associations even have rules and regulations for trailer access. Another thing that is detrimental to the trailer’s access is whether or not the trailer can get in and out of the neighborhood safely. Just because they can drive up to the destination, doesn’t mean there is a safe way to back out of the neighborhood. Cul-de-sac’s and dead end streets can be particularly tricky.
Please keep all of these things in mind and get with your certified moving consultant if you have any questions/concerns. The goal, for us, is to attempt to alleviate any surprises on the day of the delivery.