Last Updated: September 17, 2026
This Privacy Policy describes how Element Moving & Storage (“Element,” “we,” “us,” or “our”) collects, uses, maintains, protects, and discloses information collected from users of our website, elementmoving.com, and individuals who communicate with or use the services of Element Moving & Storage.
This Privacy Policy applies to our website and the moving, packing, storage, and related services offered by Element Moving & Storage.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Pickup and delivery addresses
- Move dates
- Information about your home, inventory, move, or requested services
- Estimate and appointment information
- Communications with our team
- Billing and transaction-related information
- Information submitted through our website forms
- SMS communication preferences and consent records
You may browse portions of our website without providing personal information. Certain information may be required to request an estimate, schedule services, communicate with us, or use certain features of our website.
Automatically Collected Information
When you interact with our website, we may automatically collect certain technical and non-personal information, including your browser type, device type, operating system, IP address, referring website, pages viewed, and other information regarding your interaction with our website.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to operate the website, remember preferences, understand how visitors use our website, measure website performance, and improve our services and marketing.
You may configure your browser to refuse cookies or notify you when cookies are being used. Disabling cookies may affect the functionality of certain portions of our website.
How We Use Your Information
Element Moving & Storage may use information we collect to:
- Provide moving estimates and quotes
- Schedule and coordinate moving, packing, and storage services
- Provide appointment and move reminders
- Communicate regarding estimates, orders, scheduling, crews, pickups, deliveries, storage, and other services
- Provide customer service
- Respond to inquiries and requests
- Process billing and account-related matters
- Send service and account notifications
- Follow up regarding requested estimates or services
- Improve our website, products, services, and customer experience
- Send marketing and promotional communications when you have provided the required consent
- Maintain records and comply with legal and regulatory obligations
SMS Communications and Consent
Element Moving & Storage may send SMS text messages to individuals who have expressly opted in to receive them through our website forms or other approved opt-in methods.
Types of SMS Communications
Depending on the consent you provide, you may receive:
- Non-marketing messages, including quote follow-ups, appointment reminders, booking and order confirmations, scheduling updates, crew arrival notifications, move status updates, account notifications, and other customer care or service-related communications.
- Marketing messages, where you have separately opted in to receive them, including promotions, special offers, and information about Element Moving & Storage services.
SMS consent is optional. Consent to receive marketing or non-marketing SMS messages is not a condition of purchasing goods or services from Element Moving & Storage.
Message Frequency and Charges
Message frequency varies depending on your interactions with Element Moving & Storage, the services you request, and the types of SMS communications you have agreed to receive. Message and data rates may apply according to your mobile carrier and service plan.
Opt-Out and Help
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP, contact us at info@elementmoving.com, or call (972) 301-7849
SMS Data and Privacy
Element Moving & Storage does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in information, or SMS consent information to third parties or affiliates for their marketing or promotional purposes.
We may share information with trusted vendors and service providers solely as necessary to provide SMS messaging, customer communications, and related services on behalf of Element Moving & Storage. These service providers are permitted to process such information only as necessary to perform services on our behalf and are not permitted to use SMS opt-in information or consent for their own marketing or promotional purposes.
SMS opt-in data and consent will not be shared with third parties or affiliates for purposes unrelated to providing the services described above.
Email Communications
We may use your email address to communicate regarding estimates, appointments, moves, storage, billing, customer service, and other requested services.
If you receive marketing emails from us, you may unsubscribe using the unsubscribe option contained in the email or by contacting us.
How We Protect Your Information
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Sharing Personal Information
We do not sell or rent personal information.
We may disclose information to service providers that assist us with our website, communications, payment processing, customer service, business operations, or delivery of requested services, subject to appropriate privacy obligations.
We may also disclose information when required by applicable law, regulation, subpoena, court order, or other legal process, or when reasonably necessary to protect the rights, safety, property, or interests of Element Moving & Storage, our customers, employees, or others.
Regardless of the above, mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Third-Party Websites
Our website may contain links to third-party websites or services. Element Moving & Storage does not control and is not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of websites you visit.
Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
You may also:
- Text STOP to unsubscribe from SMS messages
- Text HELP for SMS assistance
- Unsubscribe from marketing emails
- Contact us to update or correct your information
- Choose not to opt in to marketing communications
- Adjust your browser’s cookie settings
Privacy requests may be submitted to info@elementmoving.com.
Changes to This Privacy Policy
Element Moving & Storage may update this Privacy Policy periodically. When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Element Moving & Storage
12011 Denton Dr
Dallas, TX 75234
Phone: (972) 301-7849
Email: info@elementmoving.com
Website: elementmoving.com