File a Claim

I confirm that I am the legal owner of the property described above. I did not cause or contribute to the damages reported. I affirm that all information provided in this claim form, including any attached documents and photos, is true, complete, and accurate to the best of my knowledge. No material facts have been omitted or misrepresented. If it is later determined that any information or documentation provided is false or incomplete, Element Moving reserves the right to deny this claim in part or in full.

1. Complete the form in its entirety.
2. Attach photos of the damaged item(s) and full views of the affected item(s).
3. Include receipts or proof of value, if available.
4. List item(s) by inventory line number and describe the damages.

• Local moves: Within 90 days of delivery
• Interstate moves: Within 9 months of delivery
• Full Valuation Coverage: Within 7 days of delivery

• The carrier will not honor any fees for inspections, estimates, repairs, or replacements without prior written authorization.
• All claims are contingent upon full payment of services. Claims will not be reviewed or processed until the invoice is paid in full.
• I waive the right to pursue chargebacks, offsets, holds, rejections, or any similar financial actions through credit card companies or banks relating to services rendered, claims filed, or their outcomes.
• I must retain all damaged items until Element Moving reaches a final resolution.
• Claims involving items with inherent vice—including pre-existing structural weaknesses, poor craftsmanship, or unstable materials—will not be honored.
• Items constructed from pressed wood, particle board, or similar engineered materials are excluded from coverage and are not eligible for claims.

Element Moving reserves the right to request a notarized statement or affidavit and to make the final determination on claim value based on available documentation.