- Accessorial or Additional Service Charges – Services such as packing, appliance servicing, or other services that you request to be performed. Charges for these services may be in addition to the line haul charges.
- Bill of Lading – The receipt for your goods and the contract for their transportation. It is your responsibility to understand the bill of lading before you sign it. If you do not agree with something on this document, do not sign it. This is an important document.
- Estimates – A binding estimate is an agreement made in advance with the mover, which guarantees the total cost of the move based upon quantities, weight, and services shown on the estimate. A non-binding estimate is what the mover believes the cost will be. The 110 percent rule applies to non-binding estimates.
- Liability – All movers are required to assume liability for the value of goods that they transport. Most movers offer two levels of liability: basic value (also called released value) and full value.
- Line Haul Charges – The charges for the vehicle transportation portion of the move.
- 110 Percent Rule – Movers are required by law to deliver your goods for no more than 10 percent above the price of a non-binding estimate.
- PBO – Packed by owner.
- Short Haul – A move of under 450 miles.
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